Essential Duties and Responsibilities

• Supervise Residents in the Maintenance Training Program.

• Train residents in appropriate areas of facility technician duties.

• Prepare rooms for move in by residents.

• Setup and break down meeting areas as described in E-space event software.

• Maintain floors in a clean state by sweeping, vacuuming, scrubbing, and mopping.

• Assist staff to keep offices free of trash, mop, clean floors.

• Empty and clean trash receptacles and collect recycling.

• Clean, sanitize, and supply bathrooms.

• Clean and service custodial equipment as needed.

• Perform minor repairs on furniture, buildings, and equipment.

• Report any safety, sanitary, or fire hazards to supervisor.

• Lock and unlock windows, doors, and gates.

• Ensure grounds areas are clean and orderly.

• Use appropriate PPE when required. Use safety signs etc. as needed / required.

• Perform other minor maintenance duties as assigned by supervisor.

Qualifications

• High school diploma or general education degree (GED) required.

• Previous custodial experience preferred.

• Ability to understand and follow verbal and written instructions.

• Have a NC driver’s license.

• Ability to use a smartphone and use a computer with Microsoft windows and Microsoft Office.

• Ability to lift and carry up to 75 pounds.

• Comfortable squatting, twisting, bending, and kneeling while using tools and performing assigned duties.

• Possess working knowledge of the methods, technique, and materials used in custodial work.

• Ability to climb ladders and work from heights.

• Familiar with operating, caring for, and storing custodial equipment and supplies.

PHYSICAL REQUIREMENTS:

• Walking/Standing/Lifting/Bending/Climbing

• Speaking/Listening

• Driving

• Assists the Clinical Staff in providing support services to residents, including adherence

to program rules and Hope Haven policy

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for providing support to the comprehensive substance abuse aftercare services by Hope Haven:

• Support all phases of operation and implementation of program rules and policies

• Communicate consistently with counselors through documentation about resident concerns, issues or needs

• Assist Director of Admissions & Billing with resident intake procedures

• Assist counselors with resident discharge procedures

• Complete scheduled walk around sessions to monitor the entire campus

• Provide resident transportation to/from appointments, including self-help groups, as needed

• Provide residents with NA/AA schedules and meeting locations

• Complete Incident reports upon crisis

• If designated, assist with medication management for residents

• Conduct drug screens upon admission and when requested by staff

• Maintain an inventory of resident room keys.

• Ability to perform duties physically and mentally without harm to self or others

Collaborate in the establishment of a positive work environment:

• Assist clients and visitors with directions or information in a pleasant and courteous tone.

• Demonstrate a willingness to assist others with tasks and provide support to other program staff with the goal of developing positive working relationships.

• Model mature interpersonal conflict resolution and team building skills

• Ability and willingness to be on duty in the residence during the hours designated by the Resident Assistant Coordinator, and/or VP of Clinical Service

• Uphold the Hope Haven Code of Ethics at all times

• Respect Client Rights at all times

• Performs other job-related tasks as assigned Supervisors.

QUALIFICATIONS:

• High School diploma or equivalent with a minimum of one (1) year related experience. Associates degree in the Human Services field with a minimum of one (1) year related experience preferred.

• Emotional stability, maturity, warmth, openness and the ability to work effectively with a diverse, indigent population

• Must have a valid NC driver's license and be insurable by Hope Haven’s carrier.

• Ability and willingness to provide coverage in the facility twenty-four hours a day, seven days a week

• Must have knowledge of confidentiality laws so that client confidentiality is maintained at all times

• Ability to complete all training requirements as designated by Hope Haven, Inc.

• Must maintain CPR and First Aid certification

PHYSICAL REQUIREMENTS:

• Walking/Standing/Sitting

• Driving

• Lifting/Pulling/Pushing

• Keyboarding

Assists Facilities Manager in building and property maintenance for agency locations. Trains Residents in property maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the direction of the Facilities Manager:

·        Plan, coordinate and oversee work assignments for maintenance program trainees.

·        Plan, repair and/or oversee all repair, including installation, light construction, replacement of fixtures, and painting

·        Check Maintenance computerized work order system at least twice a day for orders. Complete needed fields upon completion of order. 

·        Performing preventative maintenance and or repair on air conditioning units.

·        Overseeing overall appearance of the facilities, working with Supervisor and Clinical staff on any non-compliance issues with trainees.

·        Works with Facilities Manager to maintain health and safety requirements.

·        Completing work order requests in a timely manner, reporting problems to supervisor.

·        Performing preventative maintenance on agency vehicles and equipment.

·        Purchasing needed supplies under supervision of Facilities Manager.

·         Informs Facilities Manager of needed repairs if supplies or advice is required.

·         Performs other job-related tasks as assigned by Facilities Manager.

·         Advises Facilities Manager of training needs/updates so that training can be arranged.

·        Provide assistance to the Volunteer Coordinator with assigned volunteer projects

·         Pick-up of donations.

·        Adhere to Resident’s Rights Policy

·        Maintain Professional and Ethical Boundaries

QUALIFICATIONS:

·        High school diploma or general education degree (GED); and one year experience providing maintenance services to include electrical, equipment, HVAC, plumbing and construction; or equivalent combination of education and experience.

·        Ability to read and comprehend simple instructions.

·        Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables exercising judgment, ingenuity, and initiative.

·        Ability to use and/or operate hand and power tools.

·        Ability to effectively present information in one on one and small group situations and respond to questions from managers, employees, residents and the general public using tact, courtesy, and cooperation.

·        Must maintain a valid NC driver’s license at all time and be insurable by Hope Haven’s insurance carrier.

·        Ability to frequently lift and/or move 25 lbs. and occasionally lift and or move 100 lbs.

·        Demonstrate sensitivity and experience working with clients who are formerly homeless and in early recovery.

·        If appropriate, maintain continuous sobriety and/or recovery from mood altering drugs, with active participation in a program of recovery.

PHYSICAL REQUIREMENTS:

·        Walking/Standing/Lifting/Bending/Climbing

·        Speaking/Listening

·        Driving

The Billing Specialist is responsible for submitting authorization requests and enrollment forms to insurance providers, ensuring timely and accurate processing of claims. The specialist will also manage billing inquiries, verify patient insurance coverage, and track the status of authorizations and claims. Additionally, the role involves collaborating with clinical staff to gather necessary documentation, correcting and resubmitting any denied claims, and maintaining compliance with all relevant regulatory requirements. The Billing Specialist contributes to the facility's financial health by optimizing revenue cycle processes and supporting the delivery of high-quality care to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

§  Provide comprehensive administrative support to the Vice President of Clinical Services and the Accounting Manager/Finance Department.

§  Ensure compliance with North Carolina licensing statutes, regulations, and contractual LME/MCO policies.

§  Collect and analyze program data, with a specific focus on authorizations and re-authorizations.

§  Address billing inquiries, verify patient coverage, and monitor the status of authorizations and claims.

§  Collaborate with clinical staff and the Finance Department to compile necessary documentation, promptly correcting and resubmitting denied claims within a 72-hour timeframe.

§  Preparation and submission of initial enrollments, target populations, and all documents required for initial authorizations with all MCOs including Alliance, Partners, VAYA

§  Act as the Liaison between Primary Counselor and MCO when additional information is requested

§  Respond to ALL denial emails that are received from MCOs including Alliance, Partners, VAYA

§  Facilitate admission and discharge processes, as well as service planning and service plan reviews

§  Conduct quality assurance reviews to ensure compliance with licensing and contractual obligations

§  Adhere to all HIPPA and confidentiality rules and guidelines

§  Perform additional duties as assigned by the Vice President of Clinical Services within the scope of the position

§  Actively engage as a member of the Hope Haven Clinical Team

§  Attending all required organizational meetings.

POSITION QUALIFICATIONS: 

§  Associate or bachelor’s degree in the Human Services Field or related discipline with a minimum of one (1) year of related experience preferred.

§  Proficient in Microsoft Office Suite, with an ability to learn additional reporting software as required.

§  Ability to work effectively with a diverse, underserved population.

PHYSICAL REQUIREMENTS:

·        Keyboarding

·        Walking/Sitting

·        Lifting